COVID-19 Update - July 21, 2020

DEFCU Members:


During this COVID-19 outbreak, the well-being of our members and staff is of the utmost importance.  Both lobbies reopend to the public on Monday, July 6.  There is a 1 member in the lobby at a time limit to maintain social distancing guidelines.  Masks are also required while in the offices.  You will be asked to lower your mask prior to entering for identification purposes.  We will continue to monitor the situation and keep you, the members, updated on any changes, should they occur.


For the safety of our members, staff, and families, we strongly encourage all members to continue to practice social distancing by using electronic services for financial transactions and limit visits to the offices.  Please consider using the following for your transactions:


Get Cash

  • ATM located at Plant 2 for Vishay employees

  • Free ATMs can be found using:

    • Any ATM can be used, but there may be a fee

  • Access to share accounts via debit cards is in progress

Deposit Money

  • Mobile Check Deposit

  • Night Drop Box

Pay People or Companies

  • CheckFree® Bill Pay

  • Popmoney® Personal Payment Service

Monitor Accounts/Transfer Funds

Sign Documents

  • Electronic Signature – if we need your signature, we can send you an email requesting an electronic signature

Get a Loan

  • We have the following on the Applications & Forms page of this site:

    • Loan Application

      • Used for all loan requests except Quick Cash and Home Secured loans

    • Quick Cash Loan Application


We understand there may be instances where our members find themselves facing financial difficulties.  DEFCU is here to help and we encourage members who may be financially impacted to call the credit union to discuss how we may be able to help.


While we respect the uncertainties inherent in the COVID-19 outbreak, we believe we are well prepared to respond to the possible impact.  Please visit this site for updated information.  If you have specific questions about our efforts to minimize the potential impact on our membership, please contact us at 402-564-3253 (Columbus) or 402-371-2242 (Norfolk).



Connie J. Perry, President

Federally Insured by NCUA

DEFCU offers Secondary Market Mortgage loans through Quicken Mortgage Loans.  Please go to our Mortgage Loans page for more information!

Don't know where to look for consumer related problems?  Check out the Consumer Action website, a Federal Citizen Information Center. 


For more information, visit

NCUA Phishing Scam Email - Credit unions continue to report that members continue to receive phishing e-mails that appear to be sent from NCUA.  The message includes NCUA's logo and is addressed to "Credit Union holder account".


The first paragraph states, "Your credit union has joined our Federal Credit Union (FCU) network.  For both our and your security, we are asking you to activate an online account on our database.  After activation, you can login on our system with your SSN and your Credit/Debit PIN number."


The message includes a link to the "FCU Activation Page" and concludes with "National Credit Union Administration Team apologizing for any inconvenience."


An Internet/E-mail Fraud Alert is posted on NCUA's web site.


If you receive an unsolicited e-mail alleging to be from the NCUA, take the following steps:


  • Anyone who has received a fraudulent phishing e-mail purportedly from NCUA should forward the entire e-mail message to

  • Do not open any attachments to the e-mail, in case they contain malicious code that will infect your computer.

  • If you have recieved this, or a similar hoax, please file a complaint at

  • Remember, DEFCU and NCUA will never solicit personal/private information via e-mail.

  • Use the Federal Trade Commission (FTC) web site,

    • Consumers can take interactive quizzes designed to enlighten them about identity theft, phishing, spam, and online-shopping scams.

    • Elsewhere on the site, consumers can find detailed guidance on how to monitor their credit histories, use effective passwords, and recover from identity theft.


Main Office

2718 13 St.

Columbus, NE  68601


Branch Office

704 W. Benjamin Ave.

Norfolk, NE  68701


Main Tel:  402-564-DALE (3253)

Main Fax: 402-562-5936



Branch Tel:  402-371-2242

Branch Fax: 402-371-2622




Monday - Friday

8:00 am to 5:00 pm


Monday - Friday

8:00 am to 4:30 pm

To Report Lost/Stolen Cash/Check Cards After Hours, Please Call: 1-800-383-8000

To Dispute Debit Card Charges, Please Call: 1-833-288-1126

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