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Don't know where to look for consumer related problems? Check out the Consumer Action website, a Federal Citizen Information Center.
For more information, visit www.usa.gov/topics/consumer.shtml.
NCUA Phishing Scam Email - Credit unions continue to report that members continue to receive phishing e-mails that appear to be sent from NCUA. The message includes NCUA's logo and is addressed to "Credit Union holder account".
The first paragraph states, "Your credit union has joined our Federal Credit Union (FCU) network. For both our and your security, we are asking you to activate an online account on our database. After activation, you can login on our system with your SSN and your Credit/Debit PIN number."
The message includes a link to the "FCU Activation Page" and concludes with "National Credit Union Administration Team apologizing for any inconvenience."
An Internet/E-mail Fraud Alert is posted on NCUA's web site.
If you receive an unsolicited e-mail alleging to be from the NCUA, take the following steps:
Anyone who has received a fraudulent phishing e-mail purportedly from NCUA should forward the entire e-mail message to Phishing@ncua.gov.
Do not open any attachments to the e-mail, in case they contain malicious code that will infect your computer.
If you have recieved this, or a similar hoax, please file a complaint at www.ic3.gov.
Remember, DEFCU and NCUA will never solicit personal/private information via e-mail.
Use the Federal Trade Commission (FTC) web site, www.onguardonline.gov.
Consumers can take interactive quizzes designed to enlighten them about identity theft, phishing, spam, and online-shopping scams.
Elsewhere on the site, consumers can find detailed guidance on how to monitor their credit histories, use effective passwords, and recover from identity theft.
Federally Insured by NCUA